Question 1

How Do I Login?

Accepted Answer

To log in to Spark Learning Pals' online platform, visit our website and select the login button in the upper right-hand corner. Use the email address and password you provided when you signed up for our program to log in. After logging in, a drop-down menu will appear - if it doesn't, refresh your page. From there, just select your program from the list of options where you can find all our classes, weekly updated supply lists, and the digital calendar of our live classes. Note that our digital calendar automatically adjusts to your time zone.

Question 2

I’m new to the Rocket Program. Where do I start?

Accepted Answer

To get started with the Rocket Program, log in using the email and password you provided when signing up. Once logged in, select the Rocket Program page that corresponds to your child's age group from the drop-down menu.

Here are the recommended age ranges for our Learning Pal classes:
- PreK/Kindergarten: 3-5 years
- Early Primary: 6-8 years
- Primary: 9-11 years
- Intermediate: 12-14 years

You'll find all your child's Rocket Program Learning Pal classes for their age, as well as the Rocket Program-only classes and Launch Pad Program classes.

Question 3

I’m new to the Launch Pad Program. Where do I start?

Accepted Answer

To access your Launch Pad Program, log in using your email and password. A drop-down menu will appear. If it doesn't, refresh the page. Select "Launch Pad Program" from the menu. On this page, you will find a printable weekly calendar with the days and times of all our classes (in EST). You will also find a supply list for each class, in alphabetical order. Click on each class's supplies to access needed PDFs. Classes with long supply lists will have a vertical navigation bar to ensure you review all needed supplies. Our supply lists are updated weekly.

Below the supply list, you will see a digital calendar with all available classes for your children to attend, synced to your time zone. Click on each class to see its date/time, needed supplies, and a link to join. No pre-registration is required. Simply click the link at the time of class and your child will be let into class. Consider creating individual profiles for each child to make the process easier.

Question 4

How Do I Find the Supplies for Class?

Accepted Answer

To find the supplies you'll need for your class, login with your email address and password, select your program from the drop-down menu, and open the Supply List. All current classes are listed alphabetically. If a class requires a specific worksheet, you'll find a PDF with a live link on the supply list. Check each class's supply list, as some classes have a vertical navigation bar if they have a long list. The supply list is updated weekly, so regularly check it for your children's classes.

For quicker access, use your children's individual student profiles, which only show the classes they favorite. This makes viewing and downloading any needed supplies much easier.

Question 5

How Do I Join Class?

Accepted Answer

To log in to our live classes, use our digital calendars. These calendars have links which take you to class at the scheduled time. To find the digital calendar, log in and select your program option from the drop-down menu. You can find it at the bottom of the page, and it will adjust automatically to your time zone. Please note, printable calendars linked to program pages list class times in EST. No need to sign up beforehand, just select the link at the time of class. All class-related supplies will be linked on the supply list and the digital calendar.

Question 6

How to Find On-Demand Videos

Accepted Answer

On-demand classes can be accessed by visiting our program pages and finding the class from the supply list. Simply click the "Watch Class Videos" button to access a library of recordings for the respective class, along with necessary supplies. You can find this button even in your child's student profile. We update our on-demand library every week. If you can't find a recently occurred class video, check back in a day or two. We update all class recordings on our platform within a week of the live class date.

Question 7

I can't get into class. Please help!

Accepted Answer

If you are having trouble joining one of our live classes, please email the teacher directly rather than trying to get manually logged in. This is because the teacher has full control over class admission and logged-in learners.

A quick heads-up: It's best to make it on time since teachers generally do not let in additional learners once the class has started, for the sake of the virtual learning environment.

Question 8

How do I Create Student Profiles & Favorite Classes?

Accepted Answer

To create student profiles and favorite classes, follow these easy steps:

1. Log in to your account by clicking the "log in" option in the top right-hand corner of the screen.

2. Select "Student Profiles" from the drop-down menu.

3. Enter your child's name and select "Submit." Repeat this process for all of your children.

Note: If you are enrolled in our Rocket Program - One Student Plan, you can only create one student profile.

4. Once you have entered all of your children's names and see the individual student profiles listed, go into the Program Pages and select your program option from the new white drop-down menu that appears.

5. Select the available classes by going through the Supply List and selecting the red "Add to Favorites" button.

6. When the pop-up screen appears, select the child you would like to add the class for. You can choose more than one child here.

7. Once the class is successfully added, you will receive a notification saying "Successfully added to favorites for (child's name)." Repeat this process for all of your child's classes.

8. Once you have added all of your child's favorite classes, they will appear in your child's profile along with an individual digital calendar of classes.

Question 9

How Does My Child Select an Avatar for Their Profile?

Accepted Answer

To select an avatar for their student profile, your child can simply follow a few easy steps. First, create your child's profile by entering their name and basic information. Then, select the avatar of your child's choice from the available options. The chosen avatar will automatically appear in your child's profile.

Question 10

How Does My Child Earn Achievement Badges & Stickers?

Accepted Answer

Your child can earn achievement badges and stickers by attending classes and registering their attendance using the "Register Attendance" button. Once attendance is registered, virtual stickers and achievement badges will automatically appear on your child's profile. The more classes your child attends (both live and on-demand), the more badges and stickers they will receive. All virtual badges and stickers will be synced to your child's profile and can be viewed at any time.

Question 11

How to Register Attendance for Classes?

Accepted Answer

To register your child's attendance for classes, click the "Register Attendance" button before they attend a live or on-demand class. A light box will appear with a list of your children's names - select the name of the child attending the class. Our system will save this information and the date your child attended. Attendance data syncs automatically to your Parent Report. Please note that all attendance data is final and the responsibility of the parent or guardian. Remember to select the "Register Attendance" button and keep track of your children's activity.

Question 12

How can I access and use the Parent Report?

Accepted Answer

The Parent Report is a feature available to all families that provides a log of the classes your child has attended, including the class title, date, and number of sessions attended. To use this feature, simply register your child's attendance by clicking the Register Attendance button before they join a live or on-demand class. Select your child from the box that appears, and the data will sync to your Parent Report. You can access your Parent Report under the Account Information tab.

Question 13

I have a question about a specific class. Who do I contact?

Accepted Answer

To get in touch with your teacher regarding specific classes, email them directly. The email addresses for all teachers can be found on the supply list for the respective classes. Reaching out to your teacher directly is the quickest and most effective way to get your questions answered and receive the assistance you need.

Question 14

My plan expired. Why did this happen?

Accepted Answer

All of our subscription plans are valid for precisely 10 months and automatically cancel at the end of that term. To continue enjoying our programs, you must manually re-enroll in one of our options from our website.

Question 15

How to Look Up your Account Information

Accepted Answer

To access your account information, follow these steps:
Login using the email and password combination you selected during enrollment.
Find the menu in the upper right-hand corner of the screen.
Click on the menu to access your account information, including current subscriptions, saved payment methods, and associated name and email address.
If you're having trouble logging in, contact us at support@sparklearningpal.com for assistance

Help
How can we assist you today?

Frequently asked questions

How Do I Login?

I’m new to the Rocket Program. Where do I start?

I’m new to the Launch Pad Program. Where do I start?

How Do I Find the Supplies for Class?

How Do I Join Class?

How to Find On-Demand Videos

I can't get into class. Please help!

How do I Create Student Profiles & Favorite Classes?

How Does My Child Select an Avatar for Their Profile?

How Does My Child Earn Achievement Badges & Stickers?

How to Register Attendance for Classes?

How can I access and use the Parent Report?

I have a question about a specific class. Who do I contact?

My plan expired. Why did this happen?

How to Look Up your Account Information

Help How can we assist you today?

Frequently asked questions

How Do I Login?

I’m new to the Rocket Program. Where do I start?

I’m new to the Launch Pad Program. Where do I start?

How Do I Find the Supplies for Class?

How Do I Join Class?

How to Find On-Demand Videos

I can't get into class. Please help!

How do I Create Student Profiles & Favorite Classes?

How Does My Child Select an Avatar for Their Profile?

How Does My Child Earn Achievement Badges & Stickers?

How to Register Attendance for Classes?

How can I access and use the Parent Report?

I have a question about a specific class. Who do I contact?

My plan expired. Why did this happen?

How to Look Up your Account Information

Help
How can we assist you today?